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Understanding in CMC and FtF conflicts

Stage 1 article

AuthorsMonique Pollmann
Year2020
Item typeJournal Article

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Stage 1 ManuscriptWiley

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AuthorsMonique M. H. PollmannErin E. CrockettMariek M. P. Vanden AbeeleAlexander P. Schouten
Year2020
VenuePersonal Relationships
Item typeJournal Article

Successful conflict resolution is important in romantic relationships. With the advent of computer-mediated communication (CMC), partners can resolve conflict using CMC. But is CMC as effective as face-to-face communication for conflict resolution? And does the effectiveness depend on attachment style? We asked 100 romantic couples to discuss a conflict topic and randomly assigned them to do so face-to-face or via CMC. Levels of distress, anger, and conflict resolution did not differ between face-to-face and CMC discussions. Attachment style did not moderate these findings. A more anxious and a more avoidant attachment style were associated with higher levels of distress and anger. We conclude that there is no indication that resolving conflict face-to-face has advantages over resolving conflict via CMC.

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Stage 1 LinkedStage 2 ManuscriptWiley